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Nonprofit IT Support That Helps Sheffield Place Focus on Serving Families
Dependable nonprofit IT support was what Sheffield Place needed — but more than that, they needed a partner who genuinely understood their mission.
After years of frustrating, unreliable service and a serious security breach that went unnoticed under their previous provider, ThrottleNet delivered fast, responsive support, proactive cybersecurity protection, and strategic guidance that let the team shift their focus back to what matters most: helping families move beyond homelessness.
From IT Frustration to Seamless Support: Why ThrottleNet Was the Answer for Sheffield Place
Sheffield Place, a Kansas City nonprofit, works to help homeless mothers build the foundation for lasting self-sufficiency.
Their previous IT providers left a lot to be desired — slow, unreliable, and unsupportive service that got in the way of daily operations and left sensitive data exposed to risk.
Since making the switch, they’ve gained fast, knowledgeable support and strong cybersecurity protection, freeing the team to stay focused on their mission and reach even more families in need.
Challenges & Considerations
Before ThrottleNet stepped in, Sheffield Place was contending with a host of IT frustrations that kept pulling staff away from the work that mattered most:
- Slow, unpredictable response times and constant communication breakdowns with their prior provider
- New building technology that never got properly resolved
- A security breach that went completely undetected for nine months
- Staff and leadership routinely forced to step away from their real jobs just to troubleshoot IT problems themselves
Without a reliable, mission-driven IT partner, both their day-to-day operations and their clients’ data were left seriously exposed.
Solution & Impact
Bringing ThrottleNet on board gave Sheffield Place something they hadn’t had before: local, mission-minded IT support that actually responded quickly. The solution centered on a few key pieces:
- A dedicated vCIO who coordinates directly with the organization and its vendors, handling all the technical details behind the scenes
- A multi-tiered help desk — including a desktop icon for instant chat support — built for fast, effective problem-solving
- Round-the-clock cybersecurity monitoring that quickly caught and resolved threats that had been lingering for far too long
This hands-on, personalized approach gave Sheffield Place real peace of mind, freeing staff to pour their full attention back into their programs.
What It All Means
- Outcome 1: At least 93% of IT issues now get resolved the same day, with near-instant fixes becoming the norm
- Outcome 2: Staff shifted their attention back to client services instead of IT troubleshooting, boosting both productivity and focus
- Outcome 3: A nine-month security breach, missed entirely by the previous provider, was identified and resolved, restoring data safety and HIPAA compliance
WE CAN DO THE SAME FOR YOU.
Contact ThrottleNet Today!
FIND OUT HOW WE SUPPORT YOUR IT EVERYTHING
Ready to build a technology foundation that supports your ministry’s growth? Let’s talk about how our managed IT support for churches in St. Louis can provide the security, reliability, and strategic guidance you need. Contact us today to schedule your free, no-obligation IT consultation.
ThrottleNet – St. Louis Headquarters
12970 Maurer Industrial Drive, Suite 150
St. Louis, MO 63127