Nonprofit IT Support That Helps Sheffield Place Focus on Serving Families

When Sheffield Place needed dependable nonprofit IT support, they were looking for more than just technical fixes. They needed a partner who understood their mission.

After years of unreliable service and a serious undetected security breach from their previous provider, ThrottleNet delivered responsive support, proactive cybersecurity, and strategic guidance that allowed their team to refocus on helping families overcome homelessness.

From IT Frustration to Seamless Support: Why ThrottleNet Was the Answer for Sheffield Place

Sheffield Place is a nonprofit dedicated to helping homeless moms overcome barriers to self-sufficiency.

With previous nonprofit IT support providers, they struggled with unreliable, slow, and unsupportive IT services that hampered operations and put sensitive data at risk.

Since switching, they’ve gained prompt expert support and robust cybersecurity, freeing their team to focus on their mission and serve more families.

Challenges & Considerations

Before ThrottleNet, Sheffield Place faced a range of IT frustrations that pulled staff away from their critical work:

Slow, inconsistent response times and frequent communication gaps from their previous provider
Unresolved issues with new building technology
An undetected security breach that went unnoticed for nine months
Staff and leadership regularly pulled away from their roles to troubleshoot IT problems themselves

The lack of a reliable, mission-aligned IT partner put both their operations and client data at serious risk.

Solution & Impact

Partnering with ThrottleNet brought Sheffield Place local, mission-minded, and highly responsive IT support. Key elements of the solution included:

A dedicated vCIO who works closely with the organization and their vendors to handle all tech coordination seamlessly
A multi-tiered help desk system, including a desktop icon for instant chat-based support, ensuring fast, effective problem resolution
24/7 cybersecurity monitoring that rapidly identified and resolved long-standing threats

This proactive, personalized approach gave Sheffield Place peace of mind and freed staff to focus fully on their programs.

What It All Means

Outcome 1: At least 93% of IT issues resolved same-day, with near-instant fixes becoming commonplace
Outcome 2: Staff refocused on client services instead of IT troubleshooting, improving productivity and focus
Outcome 3: Detected and resolved a nine-month security breach missed by the prior provider, ensuring data safety and HIPAA compliance

WE CAN DO THE SAME FOR YOU.

Contact ThrottleNet Today!

FIND OUT HOW WE SUPPORT YOUR IT EVERYTHING

Ready to build a technology foundation that supports your ministry’s growth? Let’s talk about how our managed IT support for churches in St. Louis can provide the security, reliability, and strategic guidance you need. Contact us today to schedule your free, no-obligation IT consultation.

ThrottleNet – St. Louis Headquarters
12970 Maurer Industrial Drive, Suite 150
St. Louis, MO 63127