Stronger IT Support Through Expert Co-Managed Services

IT issues don’t keep office hours, and neither should your monitoring. Our co-managed IT services deliver continuous, 24/7 oversight to detect and address problems before they slow down operations. With real-time alerts, automated fixes, and escalation to skilled technicians, your systems stay stable day and night.

We monitor for unusual activity, system vulnerabilities, and performance bottlenecks, giving your in-house IT team freedom from late-night alerts and constant fire drills. Detailed reporting provides full visibility, ensuring your leadership knows the environment is secure and reliable. With us watching over your systems, your staff gains the breathing room to focus on long-term projects and innovation.

Cyberattacks are a growing concern for businesses of all sizes, and internal IT teams can’t always cover every angle. Our co-managed IT services reinforce your defenses with advanced antivirus, antimalware, and ransomware protection—all monitored and maintained by cybersecurity experts.

This layered approach stops threats before they spread while keeping compliance requirements in check. Routine updates, vulnerability scanning, and penetration testing further reduce risks. By handling these security essentials, we give your IT staff the time to focus on core business initiatives while knowing your systems are fortified against evolving cyber threats.

Downtime from data loss or outages can cost thousands in lost productivity. Our co-managed IT services include secure, automated backups, offsite storage, and disaster recovery planning that ensure your critical files and systems are always protected.

We test recovery protocols regularly to guarantee that when an emergency happens, restoration is fast and reliable. Whether recovering a single document or an entire infrastructure, our team works with your IT staff to minimize downtime and keep the business moving. It’s a proactive safety net that ensures business continuity, without overburdening your internal team.

Protecting your systems from cyber threats requires constant vigilance. Our co-managed IT services deliver comprehensive security, including firewall configuration, endpoint protection, email filtering, and real-time monitoring.

We also assist with compliance readiness, implementing strict access controls and reporting logs to meet frameworks like HIPAA or PCI-DSS. This built-in security allows your in-house IT team to concentrate on innovation while knowing that cybersecurity isn’t slipping through the cracks. Together, we provide the layered defense your organization needs to stay secure.

Visibility empowers better decision-making. With our co-managed IT services, you gain access to a Partner Portal that consolidates everything—ticket progress, network status, backup health, and threat alerts—into a single, easy-to-use dashboard.

In addition to operational updates, the portal houses billing details, contract documents, and a knowledge base your team can rely on. This transparency keeps both IT staff and leadership aligned, ensuring nothing gets overlooked. By giving your team access to clear, real-time insights, the portal enhances accountability and simplifies IT management.

Your servers power critical applications, but maintaining them is resource-intensive. With co-managed IT services, ThrottleNet handles server monitoring, patching, updates, and backend maintenance so your systems stay optimized and secure.

We provide reporting on uptime, resource allocation, and system performance so your IT team has visibility without the heavy workload. From on-premises servers to hybrid cloud environments, our team ensures your infrastructure is resilient and scalable—supporting growth while reducing downtime and risk.

IT providers should take care of patches, updates, and continuous monitoring to detect and resolve potential issues before they affect your operations. With your managed IT team handling everything behind the scenes, you can stay focused on your business, confident that your network is operating seamlessly.

IT departments need strategy as much as they need tools. That’s why our co-managed IT services include access to a Virtual CIO (vCIO), who provides executive-level insight on budgeting, project planning, security policies, and compliance.

By collaborating with your leadership, the vCIO builds a roadmap that ensures IT supports business objectives. Quarterly reviews and ongoing evaluations keep your environment aligned with growth and regulatory needs. With this guidance, your IT team moves beyond reactive support and into proactive planning.

When employees need help, speed and accuracy matter. Our co-managed IT services include a smart ticketing system that automates routing, prioritizes urgent requests, and ensures the right technician is engaged immediately.

Analytics and satisfaction tracking identify patterns, helping us reduce recurring issues over time. This smarter process improves efficiency, shortens resolution times, and empowers your IT staff to focus on innovation instead of routine troubleshooting.

Your employees shouldn’t hesitate to reach out for IT help. Our co-managed IT services provide unlimited service desk support, ensuring staff get fast, dependable assistance without worrying about limits.

Support is available across multiple channels—phone, email, and secure portal—backed by real-time tracking and dedicated account teams. This reliable, always-available coverage reduces downtime, boosts employee confidence, and removes pressure from your internal IT team, making the entire business more efficient.